cv91 Terms and Conditions

1. General Terms

cv91 is an online gaming platform operated for users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between cv91 and its users ("you" or "member").

By browsing our website cv91.lat, creating an account, or using any service, you confirm that you have fully read, understood, and agreed to these terms. These terms, together with our Privacy Policy and Responsible Gaming Policy, form a complete agreement.

cv91 reserves the right to amend these terms at any time. Continued use of the platform after any changes will be considered acceptance of the updated terms.

2. Eligibility and Account Registration

2.1 Age Requirement

To create an account and use the services on cv91, you must be at least 21 years of age. Use of this platform by minors is strictly prohibited. cv91 may request valid identification at any time to verify age.

2.2 One Account Rule

Each individual may only create one account. Creating multiple accounts by the same person is prohibited. If multiple accounts are found operating under the same IP address, device, or payment method, all accounts will be closed and deposited funds may be forfeited.

2.3 Registration Information

You must provide accurate, complete, and up-to-date information at the time of account registration. cv91 reserves the right to close an account at any time if false or incorrect information is provided. It is your responsibility to notify the support team immediately if any of your information changes.

2.4 Account Security

It is solely your responsibility to keep your account login details (username and password) confidential. You are fully responsible for all activities conducted from your account. If you suspect unauthorized use of your account, contact us immediately.

3. Account Verification (KYC)

cv91 follows a Know Your Customer (KYC) process to ensure a safe and transparent environment. The following documents may be requested before processing withdrawals or for transactions above a certain amount:

• A clear copy of your National ID (NID) or passport
• Proof of ownership of your payment method (bKash / Nagad / Rocket / Upay account screenshot)
• Proof of address — utility bill or bank statement
• Any additional documents that cv91 considers necessary

cv91 reserves the right to hold withdrawals until verification is complete. If the authenticity of submitted documents cannot be confirmed, the account may be closed and funds forfeited.

4. Deposit and Withdrawal Policy

4.1 Accepted Payment Methods

cv91 currently supports the following payment methods: bKash, Nagad, Rocket, and Upay. All transactions are conducted in Bangladeshi Taka (BDT / ৳).

4.2 Minimum Limits

• Minimum Deposit: ৳300 (per method)
• Minimum Withdrawal: ৳500

4.3 Withdrawal Timeframe

For verified accounts, withdrawals are generally processed within 30 minutes to 3 hours. However, this time may increase due to banking or mobile banking system delays.

4.4 Withdrawal Conditions

Withdrawals will only be made to the payment method used for the deposit, which must be registered in your own name. Withdrawals to third-party payment methods are not permitted. Any active bonus wagering requirements must be met before a withdrawal can be made.

4.5 Currency and Taxes

cv91 does not charge any transaction fees, however your mobile banking provider may apply their own charges. Tax obligations are entirely the responsibility of the user.

5. Bonus and Promotion Terms

5.1 Welcome Bonus

New members on cv91 will receive a 200% welcome bonus on their first deposit, up to a maximum of ৳20,000. A minimum deposit of ৳300 is required to receive this bonus.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 10 times (10x). This means winnings from the bonus can be withdrawn only after wagering 10 times the bonus amount. For example, if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before withdrawing.

5.3 General Bonus Terms

• Each member may not benefit from any single promotion more than once.
• Bonus funds cannot be withdrawn directly — the wagering requirement must be met first.
• Multiple bonuses cannot be active at the same time — only one bonus can be active at a time.
• Bonuses may apply to specific games; individual promotion terms apply to each offer.
• cv91 reserves the right to change, suspend, or cancel any bonus or promotion at any time.
• If misuse of a bonus or any fraudulent activity is detected, the bonus will be cancelled and the account may be temporarily suspended.

5.4 VIP Program

cv91's VIP program has 5 tiers, each offering a weekly cashback benefit:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.7% weekly cashback
• Platinum: up to 1.0% weekly cashback
• Diamond: up to 1.2% weekly cashback

Advancement through VIP tiers depends on your ongoing activity and participation on the platform. cv91 reserves the right to change the terms of VIP benefits at any time.

6. Gaming Rules

All games on cv91 are conducted fairly and impartially. Game outcomes are determined by a Random Number Generator (RNG) and there is no possibility of manipulation.

• cv91 is not responsible for any loss of internet connection during a gaming session.
• cv91 is not obligated to pay any incorrect winning amounts displayed due to a technical error.
• In the event of a dispute over a game result, cv91's server logs will be considered the final evidence.
• Using any vulnerability in the gaming software or system to gain an advantage is prohibited.
• Playing games using bots, automated software, or any artificial method is strictly prohibited.

7. Prohibited Activities

The following activities are strictly prohibited and will result in immediate account closure:

• Money laundering or conducting any illegal financial activity
• Unauthorized access to another member's account
• Obtaining bonus or promotion benefits through fraudulent means
• Operating multiple accounts on behalf of a single individual
• Game manipulation or collusion (unlawful coordination between multiple players)
• Hacking, using viruses, or deploying harmful software
• Conducting transactions using third-party payment methods
• Threatening, harassing, or engaging in offensive behavior toward other members or cv91 staff

8. Account Closure and Suspension

8.1 Closure by cv91

cv91 may close or suspend any account without prior notice in the following circumstances:

• Any breach of these terms and conditions
• Fraudulent activity or suspicious behavior
• Providing false or incorrect information
• Failure to complete KYC verification
• As required to comply with legal or regulatory obligations

In cases of proven fraud, the account balance may be forfeited.

8.2 Closure by Member

You may request closure of your own account at any time by contacting our support team. It is your responsibility to withdraw all withdrawable balances before the account is closed.

9. Privacy and Data Protection

cv91 is committed to protecting your personal information. We use SSL encryption to keep all data secure. For a detailed description of how your information is collected, used, and protected, please see our Privacy Policy.

cv91 does not sell or rent your personal information to third parties. However, information may be shared when required by legal obligation or at the request of a regulatory authority.

10. Responsible Gaming

cv91 believes in responsible gaming and encourages members to maintain healthy gaming habits. We provide the following tools and measures:

• Self-Exclusion: the ability to deactivate your account for a set period or permanently
• Option to set deposit limits
• Setting time limits for gaming sessions
• Reality check breaks

Gambling addiction is a serious problem. If you or someone you know is affected, please seek professional help. For more information, visit our Responsible Gaming page.

11. Limitation of Liability

To the maximum extent permitted by applicable law, cv91 is not liable for:

• Gaming interruptions caused by loss of internet connection or technical issues
• Faults in third-party software or services
• Unforeseen circumstances (force majeure) such as natural disasters, cyberattacks, or government directives
• Losses arising from user negligence or breach of these terms
• Financial losses resulting from gaming, which fall within the normal risks of gaming

cv91's total liability shall not, under any circumstances, exceed the total amount deposited by the relevant member.

12. Changes to Terms

cv91 reserves the right to change, amend, or update these terms and conditions at any time. In the case of significant changes, an attempt will be made to notify members via their account or by email.

Continued use of the platform after any changes will be considered as acceptance of the new terms and conditions. You are requested to always read the latest version of this page.

13. Contact & Dispute Resolution

13.1 Contact

If you have any questions or concerns about these terms and conditions, please contact us:

• 24/7 Live Chat: Support available any day, any time
• Support Email: [email protected]

13.2 Dispute Resolution Process

In the event of any dispute or complaint, please follow the steps below:

• First, report the issue via 24/7 Live Chat.
• If the issue is not resolved through Live Chat, send a detailed complaint by email.
• All complaints will be reviewed within 72 hours.
• In disputes regarding game outcomes, cv91's server logs will be considered as final evidence.