cv91 Privacy Policy — Your Information Is Fully Secure

1 Introduction and Scope

This Privacy Policy ("Policy") sets out how cv91 manages the personal information of users of the cv91 platform. By using cv91's website, mobile interface, and all related services, you are considered to have agreed to the terms described in this Policy.

This Policy has been drawn up in accordance with Bangladesh's applicable information technology and digital security regulations. It applies equally to all registered members and unregistered visitors of the cv91 platform.

We may update this Privacy Policy from time to time. Before any changes take effect, we will post a notice on the platform and the date of the update will be shown at the top of the Policy.

2 Information We Collect

We collect various types of information as needed to operate the cv91 platform. The details by type of information are outlined below:

2.1 Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only persons aged 21 and above may register)
• Mobile number (for verification)
• Email address
• National ID card or passport number (where required)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account number
• Deposit and withdrawal history
• Records of transaction time, amount, and method

2.3 Technical Information

• IP address and device identifier information
• Browser type and operating system
• Duration and patterns of platform usage
• Cookie and session data

2.4 Gaming Activity Information

• History of bets, game selections, and results
• Bonus usage and promotional activity
• VIP level and reward achievement records

3 How We Collect Information

cv91 collects information in the following ways:

• Directly provided information: Information you provide yourself during registration, login, or transaction processes.
• Automatically collected: Information collected technically while you use our platform, such as cookies, log files, and browser data.
• Received from third parties: Relevant information received from payment gateway and identity verification service providers.

We collect only the information that is necessary to provide our services and meet legal obligations. Collecting unnecessary or excessive information is against our policy.

4 Purpose of Using Information

cv91 uses collected information only for the purposes described below:

• To complete account registration and identity verification.
• To process financial transactions securely and to prevent fraud.
• To provide customer service and 24/7 live chat support.
• To enforce responsible gaming policies and to detect problematic behaviour.
• To manage promotional offers, bonuses, and VIP benefits.
• To improve the security and functionality of the platform.
• To meet applicable legal and regulatory obligations.
• To send marketing communications where you have given your consent.

We do not sell, rent, or transfer your information to third parties for commercial purposes.

5 Information Sharing and Disclosure

cv91 provides its services while maintaining strict confidentiality. However, we may share information in the limited circumstances outlined below:

5.1 Service Provider Partners

Necessary information may be shared with payment processing providers (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and gaming software providers. These third parties are contractually bound to comply with our privacy standards.

5.2 Legal Requirements

We may be required to disclose relevant information in response to court orders, lawful requests from government authorities, or legal obligations.

5.3 Security and Fraud Prevention

Information may be shared with relevant authorities as needed to protect platform security, detect fraud, and safeguard other users.

6 Cookie Policy

The cv91 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve the quality of our service.

• Essential cookies: Required to maintain login status and ensure security.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Help improve your experience by analysing patterns of platform usage.

You can control or reject cookies through your browser settings. Please note that disabling certain cookies may limit some functionality of the platform.

7 Data Security Measures

cv91 has implemented advanced technical and administrative measures to enforce your privacy policy:

• SSL Encryption: All data transmissions are encrypted via SSL/TLS protocol.
• Secure Servers: Your information is stored in secured and controlled data centres.
• Access Control: Only authorised personnel are permitted to access the information they need.
• Regular Security Audits: Platform security is regularly reviewed and tested.
• Two-Factor Authentication: Additional verification measures are in place for sensitive operations.

No method of transmitting information over the internet is completely secure. However, we follow the highest industry standards to protect your information and are committed to reducing all possible risks.

8 Data Retention Period

cv91 retains your information in accordance with the following guidelines:

• Active account information: for as long as the account remains active.
• After account closure: for the period required by legal and regulatory obligations.
• Financial transaction records: for the period required under applicable law.
• After withdrawal of marketing consent: relevant contact information will be deleted within a reasonable period.

Once the specified period ends, information is securely deleted or anonymised.

9 Your Rights

As a user of the cv91 platform, you have the following rights:

9.1 Right of Access

You have the right to know what information we hold about you. You can request this information at any time by contacting our support team.

9.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request that it be corrected.

9.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, we may be required to retain certain information due to legal obligations.

9.4 Opting Out of Marketing Communications

You may unsubscribe from our marketing emails at any time. However, essential service-related messages will continue to be sent.

To exercise these rights, contact our support team via 24/7 live chat or by email.

10 Protection of Minors

cv91 is a platform operated exclusively for persons aged 21 and above. We do not knowingly collect information from any person under the age of 21.

Age verification is mandatory during the registration process. If we become aware that a minor is using our platform, the relevant account will be closed immediately and the collected information will be deleted.

11 Third-Party Links and Services

The cv91 platform may include services from third-party gaming software providers such as PG Soft, Pragmatic Play, JILI, Spribe, and others. These third parties have their own privacy policies which are outside our control.

When connecting with bKash, Nagad, Rocket, and Upay for payment processing, the respective provider's own data protection policy will apply.

We are not responsible for the data protection practices of these third parties. It is recommended that you read their own privacy policies before using their services.

12 Notice of Policy Changes

cv91 reserves the right to amend this Privacy Policy as needed. For any significant changes:

• A notice will be displayed on the platform.
• The "Last Updated" date at the top of the document will change.
• Members may be notified by email in the case of significant changes.

Continued use of the platform after any changes will be considered as your agreement to the updated policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: